Support
Frequently asked questions
Everything you need to know about hosting, payouts, price protection and getting your Bitcoin out.
Getting started
How little can I start with?
You can buy hashrate from as little as $100. Hosted miners and digital contracts have higher entry points, but every product is priced transparently before you commit.
Do I need my own hardware?
No. With hashrate and digital contracts you earn without owning any machine. A mining contract is the option for people who specifically want to own a physical ASIC that we host and run for them.
How long does setup take?
Hashrate and digital contracts activate almost immediately. Physical miners are provisioned and brought online as soon as they are installed and powered in our facility.
Hosting & energy
What is BTC price protection?
When Bitcoin trades below our protection threshold, your hosting rate is capped at a lower $/kWh. Your single biggest running cost — power — drops exactly when the market is weakest, protecting your margin.
How are hosting fees charged?
Hosted miners incur a daily power and facility fee at the rate shown when you buy. You can deduct it automatically from your daily earnings, prepay a month upfront, or be invoiced monthly and pay before the 5th of the following month.
What happens if a hosting invoice goes unpaid?
Post-paid invoices are due by the 5th. If an invoice remains unpaid past the short grace period, the affected machine is paused until the balance is settled — it is never terminated for a missed payment.
Payouts & accounting
How and when do I get paid?
Rewards accrue continuously and settle to your balance once a day at 00:00 UTC. Digital contracts pay on a 30-day cycle. Everything is itemised in your portal so you can see gross rewards, fees and net payouts.
What do PPS, PPS+ and FPPS mean?
These are pool payout models. PPS pays a fixed reward per unit of work. PPS+ adds a share of transaction fees on top. FPPS (Full Pay Per Share) blends both the block subsidy and fees into a steady, predictable payout — smoothing out the luck of individual blocks.
Are the numbers in the calculator guaranteed?
No. They are good-faith estimates based on current rates. Actual rewards vary with network difficulty and the Bitcoin price, both of which change over time.
Verification & withdrawals
Why do I need to complete KYC?
Identity verification is a regulatory requirement and protects your account. Both purchases and withdrawals are unlocked once your KYC is approved.
How do I withdraw my earnings?
Transfer your mined Bitcoin from your mining balance to your wallet, then request a withdrawal in BTC or USDT (TRC20) to your saved payout address. A small minimum balance applies.
Is changing my payout address safe?
Yes — and to keep it safe, changing your payout address temporarily locks withdrawals to the new address for 24 hours. This protects you if your account is ever compromised.